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Terms of Service

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Welcome to Halliday. These Terms of Service are entered into by and between you (hereinafter referred to as the "User" or "you") and Halliday.
"We", "us", "our", or "Halliday" in this Agreement refers to the following two entities, each assuming corresponding operation and sales responsibilities in accordance with this Agreement. Specifically, HALLIDAY GLOBAL LIMITED is responsible for the sales of Halliday smart products and the operation of the official HALLIDAY store (HALLIDAY store) and official website (website); HALLIDAY HOLDINGS PTE. LTD. is responsible for providing online services for Halliday smart products and operating the Halliday mobile client application (hereinafter referred to as the "Halliday App").
This Agreement consists of the main text of these Terms of Service as well as various policies, rules, and statements that we have published or may publish in the future, including but not limited to the Halliday Store and Website Privacy Policy, the Halliday Smart Glasses Privacy Policy, the Shipping Policy, the Return & Refund Policy, and the Warranty Policy. The aforementioned documents are incorporated herein by reference and have the same legal effect as the main text. We reserve the right to modify or update this Agreement and related policies at any time when necessary. The modified content will effectively replace the original terms once published on the official website, store, or App. If you continue to use our services or purchase goods after the terms have been changed, you shall be deemed to have accepted all the modified content.
By accessing, browsing, or using the HALLIDAY store and the official website, purchasing any goods or services from us, or checking the consent box during the process of downloading, installing, or logging into the Halliday App, you shall be deemed to have fully read, understood, and agreed to be bound by all the terms and conditions of this Agreement, and this Agreement shall subsequently take legal effect between you and us.
Please be sure to carefully read and fully understand all the contents of this Agreement before using any of our services. If you do not agree to all the terms and conditions of this Agreement, you shall not access or use any of the services. Furthermore, if these Terms of Service are considered an offer, your acceptance is expressly limited to all the terms and conditions of this Agreement (except to the extent that applicable law permits you to make reservations).
We attach great importance to the protection of minors. You should possess the corresponding capacity for civil conduct when using the services or purchasing goods. Users purchasing Halliday smart products and related goods must be at least 16 years of age. If you are under 16 years of age, you and your guardian must immediately cease accessing and using any of the services.

The Halliday Account

To maintain a safe, secure, and legally compliant environment for all users, the following eligibility requirements apply to participation in our Service:
  • You must be at least 16 years old or the minimum legal age in your country to sign up Halliday account. If you are under 16, you must have your parent or legal guardian’s permission to use the Services and ask them to read these Terms with you.
  • You must not be barred from using any aspect of our Service under applicable laws, including but not limited to trade restrictions, sanctions, or denied party listings.
  • If engaging in payment-related services, you must not be listed on any applicable prohibited or restricted party lists.
  • You must not have had a previous account permanently disabled due to violations of our policies or applicable laws.
  • Individuals convicted of sexual offenses are not permitted to use our Service.
By accessing or using our Service, you confirm your compliance with these requirements. We reserve the right to restrict access or terminate accounts that violate these terms.
You are solely responsible for maintaining the confidentiality of your account credentials, including your login information. Any activity conducted through your account will be deemed to have been authorized by you. We shall not be liable for any unauthorized access arising from your failure to safeguard your credentials.

License Grant

All content provided through the Service ("Content"), including but not limited to copyrights, patents, trademarks, service marks, trade names, and other intellectual property rights ("Intellectual Property"), is owned or controlled by Halliday, our licensors, and/or other designated third parties. All rights, titles, and interests in and to the Content and Intellectual Property available via the Service are the exclusive property of Halliday, its licensors, or relevant third parties, and are protected to the fullest extent by applicable international copyright, trademark, patent, and other intellectual property laws, as well as unfair competition regulations. Halliday retains exclusive rights to the selection, compilation, arrangement, and enhancement of the Content on the Service.

Limited User License

Subject to full compliance with these Terms of Service, Halliday grants you a personal, revocable, limited, non-exclusive, and non-transferable license to access and use the Service strictly for personal, non-commercial purposes (excluding any commercial, entrepreneurial, or professional activities).

Usage Restrictions

You are expressly prohibited from:
  1. Modifying, reverse-engineering, decompiling, or creating derivative works of the Service or Content;
  2. Copying, distributing, publicly displaying, or publishing any Content without consent;
  3. Removing, obscuring, or altering any proprietary notices or labels;
  4. Sub-licensing, transferring, selling, mirroring, framing, or commercially exploiting the Service;
  5. Employing data mining, scraping, bots, or other automated data extraction tools;
  6. Compromising Service security or interfering with its normal operation;
  7. Engaging in any unauthorized use not expressly permitted herein.

General Provisions

This license expressly excludes any attempts to circumvent Service security measures or disrupt functionality. Any violation of these terms constitutes a material breach of this agreement, and Halliday reserves all rights to pursue legal remedies.

Proprietary Rights

Our Services and associated content (and any derivative works or enhancements of the same) including, but not limited to, all text, fonts, illustrations, files, images, software, scripts, graphics, photos, sounds, music, videos, information, content, materials, products, services, URLs, technology, documentation, and interactive features included with or available through our Services (collectively, the “Service Content”) and all intellectual property rights to the same are owned by us, our licensors, or both. Additionally, all trademarks, service marks, trade names, and trade dress that may appear in our Services are owned by us, our licensors, or identified third parties. Except for the limited use rights granted to you in these Terms of Service, you shall not acquire any right, title or interest in our Services or any Service Content. Any rights not expressly granted in these Terms of Service are expressly reserved.

User-Generated Content

If, at our request, you send certain specific submissions (for example contest entries) or unsolicited ideas, suggestions, proposals, plans, or other materials in any form whatsoever (collectively, "Comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use any Comments you provide. You also agree that any Comments you submit grant us the right to use them for the following purposes:
  • Enhancing product and service quality
  • Updating product features or improving user experience
  • Analyzing market trends and user behavior insights
This Agreement does not transfer ownership of your User Content to Halliday. You retain all ownership rights in your User Content to the extent provided by applicable law. Halliday will not sell your User Content or use it for commercial purposes unrelated to providing, operating, improving, or developing our Services.
If you do not wish Halliday to use your User Content for model training purposes, you may withdraw your consent through the relevant settings within the Halliday App. Please note that withdrawing such consent may, in certain circumstances, limit our ability to improve our models or provide Services that are better tailored to your specific use cases and preferences.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive, or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

Halliday Services

We agree to provide you with the Halliday Service. The Service includes all of the Halliday products, features, applications, services, technologies, and software that we provide to advance Halliday's mission: Empower your everyday life. The Service is made up of the following aspects:

1. Sales

We are not responsible if information made available in our services is not accurate, complete, or current. The material in our services is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material in our services is at your own risk.
Our services may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of our services at any time, but we have no obligation to update any information in our services. You agree that it is your responsibility to monitor changes to our services.
Halliday may offer products and/or services for purchase through this Website. While we strive to ensure the accuracy of all product and service information, including but not limited to descriptions, specifications, and images, Halliday does not warrant the completeness, reliability, or accuracy of such information. By proceeding with any purchase, you expressly acknowledge and agree that you assume all risks associated with the acquisition and use of such products or services.
All purchases and usage of Halliday's products and services are additionally governed by their respective terms of sale or service agreements, where applicable.

2. Application

The Halliday application ("App") is designed to facilitate connectivity with and operation of Halliday smart glasses and smart rings ("Products"). The primary functions of the App include, but are not limited to:
  • Establishing and maintaining wireless connections between your mobile device and Halliday Products;
  • Enabling configuration and customization of product settings and parameters;
  • Providing access to and management of artificial intelligence ("AI") features integrated within the Products;
  • Delivering operational guidance, user support, and performance feedback.

3. Prescription Glasses

These Prescription Terms and Conditions ("Terms") govern all orders for prescription services ("Prescription Orders") based on valid prescriptions issued by qualified, registered medical practitioners or optometrists. By submitting a Prescription Order for any products ("Goods"), you agree to be bound by these Terms with respect to the prescription services (excluding the Goods themselves).

3.1 Customer Warranties

When placing a Prescription Order, you expressly warrant and represent that:
The glasses are intended for a person aged 16 years or older who is not registered as blind or partially sighted, and does not suffer from glaucoma or other related eye conditions;
You possess a current written prescription from a locally registered practitioner ("Prescribing Optician") issued:
  • Within 24 months (for individuals under 70 years); or
  • Within 12 months (for individuals aged 70+);
  • and that any recommended retest date remains valid;
For copied spectacles, the submitted eyewear strictly conforms to the prescription referenced above;
You will provide complete, accurate prescription details (including annotations) and your Prescribing Optician's contact information upon request;
There are no known contraindications for using our prescription services;
Any prior issues with vision correction devices will be fully disclosed.

3.2 Verification Procedures

Halliday's supervising opticians retain absolute discretion to:
  • Contact you to discuss orders or arrange consultations;
Acceptance of your Order may be conditional upon:
  • Submission of original/copied prescriptions;
  • Prescription verification by your practitioner;
  • Provision of pupillary distance (PD) measurements; or
  • Obtaining updated prescriptions (e.g., if retest dates have expired).

3.3 Measurement Standards

Default PD and segment height values will be determined by Halliday's opticians unless:
  • You provide customized measurements, or
  • An optician deems personalized measurements medically necessary.

3.4 Quality Assurance

Report prescription discrepancies immediately.
Upon delivery:
  • Test eyewear promptly;
  • Discontinue use and consult an ophthalmologist/optometrist if visual clarity or comfort issues arise;
  • Notify Halliday without delay.
Halliday does not provide any medical advice. Prescription glasses are prepared based on the information you provide. We are not liable for any adverse effects arising from inaccurate prescriptions or failure to consult a licensed practitioner.

3.5 Legal Rights Preservation

These Terms supplement (without replacing) statutory consumer rights under applicable laws, including prescription service regulations.

Third-Party Links

Certain content, products, and services available via our Services may include materials from third parties.
Third-party links in our services may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.
All payments made via our Services are processed by an independent third-party payment platform, Stripe. We do not process payments ourselves and disclaim any liability relating to such services. Your use of these payment systems is governed by their respective terms of service and privacy policies. To learn more about Stripe, visit the official website: www.stripe.com

Privacy Policy

Your submission of personal information through our services is governed by our Privacy Policy. Please visit our Privacy Policy to read more.

Termination

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
We may decide to discontinue our Services, but if we do, we will give you advance notice and a refund for any prepaid, unused Services.

Warranty Disclaimer and Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly acknowledge that the temporary information, data, and outputs provided through our Services—including but not limited to artificial intelligence (AI) generated content, text translations, data synced from third-party sources, general user guides, and promotional materials—are provided for informational purposes only and may contain errors or inaccuracies; accordingly, we do not warrant that such informational results will be entirely accurate, current, or reliable.
However, this disclaimer shall not apply to the core descriptions, technical specifications, and safety parameters of our physical products, which Halliday warrants shall conform to all mandatory presentation and accuracy requirements prescribed under applicable local laws and consumer protection regulations.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Halliday, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.
Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud, gross negligence, willful misconduct, personal injury, or statutory consumer rights.

Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS TO FILE A CLAIM AGAINST US, ESPECIALLY FOR US RESIDENTS REGARDING BINDING INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER.

1. For United States Residents Only

Binding Arbitration: If you are a resident of the United States, any dispute or claim arising out of or relating to the Services, these Terms, or any products shall be resolved by binding, individual arbitration, rather than in court. The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules.
Venue: The arbitration will take place in the county of your residence or in San Francisco, California.
Arbitration procedures. The arbitration will be conducted by videoconference if possible, but if the arbitrator determines a hearing should be conducted in person, the location will be mutually agreed upon, in the county where you reside, or as determined by the arbitrator, unless the batch arbitration process applies.
CLASS AND JURY TRIAL WAIVERS: You and we agree that Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding. Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties agree to sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement. You and we knowingly and irrevocably waive any right to trial by jury in any action, proceeding, or counterclaim.
Right to Opt-Out: You have the right to opt-out of this arbitration agreement by sending an explicit written notice of your decision to support@hallidayglobal.com within thirty (30) days of first accepting these Terms.

2. For UK, EU and Japan Residents Only

If you are a consumer residing in the United Kingdom, the European Union or Japan, the mandatory arbitration and class action waiver provisions herein do not apply to you. Any dispute arising out of or in connection with these Terms may be brought before the competent courts of your country/local jurisdiction of residence.

3. For Residents of Other Countries and Regions

For users residing outside the regions specified above, any dispute arising out of or in connection with these Terms (including any question regarding its existence, validity, or termination) shall, provided that your local laws do not prohibit it, be referred to and finally resolved by arbitration in Hong Kong administered by the Hong Kong International Arbitration Centre (“HKIAC”) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted.
If your local laws prohibit the submission of disputes to HKIAC, such disputes shall be resolved in accordance with the jurisdiction and methods prescribed by your local laws.

Modifications

We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. For example, we may make changes to these Terms or the Services due to:
  • Changes to the law or regulatory requirements.
  • Security or safety reasons.
  • Circumstances beyond our reasonable control.
  • Changes we make in the usual course of developing our Services.
  • To adapt to new technologies.
We will give you at least 30 days' advance notice of changes that materially adversely impact you and the date that they will come into force, either via email or an in-product notification.
If you do not agree to the modified Terms, you have the right to terminate your account and cease using the Services at any time before the changes take effect without any penalty. Your continued use after the changes become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

Contact Us

If you have any questions or concerns about these Terms, please contact us at support@hallidayglobal.com.