Reservation & Halliday Owners' Exclusive Offer
Q: I’ve already placed a Priority Access order. How do I use my Priority Access benefits?
A: Your Priority Access benefits are applied as follows:
- $100 off Halliday G2: Your $100 discount code was sent to the email used for your Priority Access order. Use the same email address when placing your G2 order and enter the code at checkout.
- $199 off prescription (Rx) lenses: No code is required. The $199 discount is applied automatically and fully covers 1.6 and 1.67 index lenses. For higher-index lenses, you only pay the $100 difference.
- Launch Pack: Your free one-year Basic Plan arrives with your Halliday G2. Upgrade options will be available when you activate your G2 glasses.
- For step-by-step guidance on finding and applying your discounts, please refer to How to Use Your Halliday G2 Discount Code.
Please note that the $100 discount code is tied to your Priority Access email, is non-transferable, and can be used for one Halliday G2 purchase only. It cannot be combined with other offers and is valid through September 30, 2026. Unused expired codes remain fully refundable.
Q: I haven't received my discount code. How can I find it?
A: Please refer to the option that applies to you:
-
Priority Access: Your $100 discount code will typically be sent to the email address used for your Priority Access payment within 24 hours. Please look for an email with the subject line: “Your code is here — come take your place in the Halliday community.”
- Halliday Glasses Owners' Exclusive Offer: Applications are typically reviewed within 3–7 business days. All application results have been sent as of now. If your application is approved, your discount code will be sent to the email address you provided in your application. Please look for an email with the subject line: “Your 50% off the Halliday G2 is ready.”
If you still can't find your discount code, please contact support@hallidayglobal.com for assistance.
Q: How is my Halliday Owners’ Exclusive Offer applied to my G2 order?
A: Your Halliday Owners’ Exclusive Offer benefits are applied as follows:
- 50% off Halliday G2: Your 50% off discount code was sent to the email address you used to apply for the offer. Use the same email address when placing your G2 order and enter the code at checkout.
- $199 off prescription (Rx) lenses: No code is required. The $199 discount is applied automatically and fully covers 1.6 and 1.67 index lenses. For higher-index lenses, you only pay the $100 difference.
- Launch Pack: Your free one-year Basic Plan arrives with your Halliday G2. Upgrade options will be available when you activate your G2 glasses.
For step-by-step guidance on finding and applying your discounts, please refer to How to Use Your Halliday G2 Discount Code.
Please note that the 50% off discount code is tied to the email address used to apply for the offer, is non-transferable, and can be used for one Halliday G2 purchase only. It cannot be combined with other offers and is valid through September 30, 2026.
Q: Can I get a refund for my Priority Access?
A: Yes, depending on whether your Priority Access has been redeemed.
Before you redeem it: If you decide not to use your Priority Access toward a Halliday G2 purchase, you may request a full refund at any time — email support@hallidayglobal.com with your Priority Access order number.
After you redeem it: once your Priority Access has been applied toward a Halliday G2 pre-order, it counts as used and is no longer refundable.
Q: Does my Priority Access expire?
A: Yes. Your Priority Access and all associated benefits are valid until September 30, 2026. These include a $100 discount, a $199 discount toward prescription (Rx) lenses, a free year of the Basic plan (a $118 value), and the option to upgrade to Pro or Max at a discounted rate.
To keep these benefits, redeem your Priority Access toward a Halliday G2 pre-order before September 30, 2026. Any unused Priority Access and its benefits will expire after that date.
Order & Purchase
Q: What special offers are available if I place a Halliday G2 preorder now?
A: When you place a Halliday G2 preorder during the launch period, you can enjoy the following benefits:
- $50 off Launch Special: Use code LAUNCH50 to get $50 off Halliday G2, with prices starting at $549. This offer cannot be combined with other discounts or promotional offers.
- $199 off Prescription (Rx) Lens Discount: No code is required. The $199 discount is applied automatically and fully covers 1.6 and 1.67 index lenses. For higher-index lenses, you only pay the $100 difference.
- Launch Pack: Get one year of the Basic plan at no additional cost (a $118 value). You’ll also have the option to upgrade that year to Pro ($19.90) or Max ($99). Your free one-year Basic Plan arrives with your Halliday G2. Upgrade options will be available when you activate your G2 glasses.
Q: Can I change my G2 preorder after placing it?
A: For non-prescription G2 orders, you may modify your order information within 24 hours of placing your order. The modification window begins at the time your order is placed.
For G2 orders with prescription lenses, order information cannot be modified once the order has been placed, as the lenses are custom-made based on your prescription. If you have any questions, please contact support@hallidayglobal.com.
Q: Can I pay in installments?
A: Yes. Halliday supports interest-free installment payments in 4 installments through PayPal and Klarna. Availability and installment options may vary by country and are determined by PayPal and Klarna. If either payment option is available in your location, it will appear at checkout. Please check the payment options available at checkout for the latest information.
Q: Can I cancel my order after it has been placed?
A: You may cancel your order for a full refund within 24 hours of purchase. The cancellation window runs from the time your order was placed.
For orders with prescription lenses, the lenses are custom-made based on your prescription and prepared specifically for your order. Once the 24-hour cancellation window has passed, prescription G2 orders cannot be cancelled.
For more details, please refer to our Refund Policy. If you have any questions, please contact support@hallidayglobal.com.
Prescription & Lens Options
Q: What prescription ranges does Halliday G2 support?
A: Halliday G2 supports prescription lenses within the following ranges:
- Sphere (SPH): -9.00 to +2.00 D
- Cylinder (CYL): -3.00 to +3.00 D
- Total Pupillary Distance (PD): 56–74 mm
- Monocular Pupillary Distance (PD): 30–50 mm per eye
SPH and CYL values are supported in 0.25 D increments.
Q: How do I submit my prescription if I chose “Send It Later”?
A: If you selected “Send It Later” when placing your order, you can submit your prescription details through your Account Center at any time. Simply visit www.hallidayglobal.com/account, find your order, and follow the instructions to enter and submit your prescription information.
Please enter your prescription information exactly as shown on a valid, unexpired prescription issued by a qualified eye care professional. Review all details carefully before submitting, as prescription information cannot be changed afterward.
Q: Can I get prescription lenses made at a local optical store for the Halliday G2 Glasses?
A: Halliday G2 uses a waveguide optical system, which requires prescription lenses to be custom-manufactured and assembled to precise specifications. To ensure proper display performance, prescription lenses are currently customized by Halliday and are not available through local optical stores.
Q: Can I get Halliday G2 Glasses with photochromic lenses or progressive lenses?
A: Currently, Halliday G2 Glasses do not support photochromic lenses or progressive lenses. The available lens options are designed specifically for Halliday G2’s optical system to ensure a clear and comfortable viewing experience. We are continuously exploring additional lens options for future product development.
Q: What if my prescription feels off or causes dizziness after I receive my glasses — is free lens replacement available?
A: Halliday prescription lenses are custom-made based on the prescription information you provide when placing your order. If you believe your prescription is incorrect or experience discomfort while wearing your glasses, please visit a licensed optician or eye care professional to have the prescription of your received lenses verified. Ask them to provide the measured prescription details, then email the verification results and your order number to support@hallidayglobal.com. We'll review the information and determine the appropriate solution, which may include a replacement if applicable.
Shipping & Delivery
Q: Which regions do you ship to? Will I need to pay for shipping?
A: We currently ship to selected countries across North America, Europe, Asia, and Oceania, with free shipping included. For a complete list of available regions and detailed shipping information, please refer to our Shipping Policy page.
Q: How can I track the status of my G2 pre-order? Will I receive tracking information?
A: Once your G2 pre-order is confirmed, you’ll receive a confirmation email. Your tracking number will be provided separately in a shipping notification email once your order has been dispatched. You can use the tracking link in that email to check the latest status of your shipment. If you have any questions, please contact support@hallidayglobal.com with your order number.
Q: When will Halliday G2 orders start shipping? Will they be shipped in batches?
A: Halliday G2 orders will begin shipping in batches based on lens type.
Orders with non-prescription lenses are expected to start shipping in mid-September and will be shipped in the order they were placed.
Orders with prescription lenses are expected to start shipping in October due to the additional customization and processing required. These orders typically begin shipping 4–6 weeks after the order is placed.
Q: How long does shipping take after my pre-order is shipped?
A: Shipping times vary depending on your delivery location. Once your order ships from our warehouse, delivery typically takes 1-2 weeks to reach your address. For more information about estimated shipping timelines, please refer to our Shipping Policy page.
Q: Will I have to pay customs fees, taxes or import duties?
A: In most cases, your order will arrive with no additional charges to pay. However, import duties, taxes, and customs fees are determined by the regulations of your destination country and may occasionally apply to international shipments. If you are charged any additional fees, please email support@hallidayglobal.com for assistance, and we'll be happy to assist you. For more details, please refer to our Shipping Policy page.
Returns & Warranty
Q: What is the return policy?
A: Eligible non-prescription Halliday Glasses may be returned within 14 days of the delivery date.
For orders containing multiple items, each item has its own return window based on its individual delivery date, and items may be returned independently without affecting the others.
Please note that Halliday Glasses with prescription lenses are custom-made products and are considered final sale. Once assembled, they are not eligible for return or refund unless they are defective or were shipped in error.
As digital purchases, Priority Access and other digital items aren't physically shipped, so there's nothing to return. If you change your mind, you can cancel for a refund — see our Refund Policy for details.
Q: What is the warranty policy?
A: Halliday G2 Glasses are covered by a one-year limited warranty from the date of receipt. If applicable local laws in your country or region require a longer warranty period, the warranty coverage will follow those legal requirements. For complete details on warranty coverage, exclusions, and how to submit a warranty claim, please visit our Warranty Policy page.
Product info
Q: What is the difference between Halliday G2 Glasses and Halliday DigiWindow Glasses?
A: Halliday G2 Glasses and Halliday DigiWindow Glasses are designed with different displays and AI capabilities to meet different user needs. Halliday G2 features a waveguide optical system with dual Micro-LED projectors, delivering a more natural viewing experience. Compared with the display technology used in Halliday DigiWindow Glasses, the new display technology offers a wider field of view (FoV) and a larger viewing zone—the range of eye positions where you can still see the complete image. That means no matter your face shape, nose bridge height, it's easier to see a clear picture without constant readjustment.
Halliday G2 also introduces Meeting Flow, an AI-powered meeting system exclusive to Halliday G2, designed to make meetings and conversations smarter and more efficient. It helps you capture important decisions, follow discussions, get instant information when needed, and automatically organize meeting notes after the session.
Q: Will there be any developer APIs for the glasses?
A: Currently, Halliday G2 Glasses do not support developer APIs or third-party development access. We are continuously exploring possibilities for future developer features while considering factors such as security, compatibility, and user experience.
Q: How long does the battery last? How do I charge the glasses, and how long does a full charge take?
A: The battery supports 12 hours of regular use or up to 3 hours of intensive use. A 20-minute charge brings the battery from 0% to 80%.
Q: The glasses have a built-in WiFi module. Can the glasses connect to wireless networks directly?
A: The glasses pair, connect, and interact with the mobile phone via Bluetooth 5.4. Wi-Fi is enabled for OTA updates of the glasses to accelerate the update speed. The Halliday G2 glasses do not directly connect to Wi-Fi networks, helping optimize battery life for all-day use.
Q: How many languages does Translation and Meeting Flow support?
A: The translation and Meeting Flow functions on the G2 are compatible with more than 45 languages, including English, Chinese, Japanese, and Korean, among others. Please refer to the full language list here: Language-Support.
Q: What system languages does Halliday G2 Glasses support?
A: The glasses system and Halliday app only support English in the current version. We are actively working to support more languages in future updates.
Q: Which supplier's AI agent and large language model do Halliday G2 Glasses adopt?
A: Halliday G2 Glasses integrates multiple large language models simultaneously to meet the demands of various scenarios.
Q: Do Halliday G2 Glasses support access to other agents or large language models?
A: Currently, Halliday G2 does not support integration with third-party AI assistants, agents, or external AI models. We will continue to improve and enhance the AI capabilities and experience of Halliday G2 through future updates.
Q: Is the app compatible with both Android and iOS?
A: Yes, the Halliday app is available for download on both the iOS App Store and the Google Play Store for Android devices.
Q: Can both lenses display content?
A: Both lenses of the glasses feature a display image, delivering a more balanced and comfortable visual experience during use.
Q: Do the glasses have a camera?
A: No. Halliday glasses do not have a built-in camera. We designed them this way to focus on a more comfortable, privacy-friendly, and all-day wearable experience. A camera-free design helps keep the glasses lightweight, supports longer battery life, and allows you to use them more naturally in everyday situations without concerns about recording or privacy.
Q: Can the glasses be used outdoors?
A: Yes. The Halliday G2 Glasses adopt a diffractive binocular waveguide display with a high-efficiency monochrome green light engine and a maximum brightness of 1,600 nits, ensuring clear visibility even in bright outdoor environments.
Q: Will my DigiWindow glasses app, data, and settings work with G2?
A: Halliday G2 glasses adopt an entirely new design and system, so data intercommunication and migration with Halliday DigiWindow Glasses are not supported. The two generations of glasses can be used independently without any interference between them.
Q: Can I use my unused DigiWindow glasses app credits on the G2 app?
A: App credits are generation-specific and non-transferable. Your DigiWindow glasses credits can only be used within the DigiWindow glasses app and will not carry over to G2.